Within 24 hours of placing your order, a shipping confirmation email would have been delivered to your registered email address. Shipping typically takes between 7 and 10 days, depending on the zone. Email us at care@drdassans.com or give us a call at 07355793557 if you’re still having problems with shipping, and we’d be happy to help!
Can I track my order online?You can see the status of your current orders on the “Order History” under “My Account”.
What do I do if my order doesn’t arrive in the prescribed time frame?You can contact the customer service number at +91-7355793557 from Monday to Saturday (9:00 AM to 6:00 PM) and they will help you track the package for you.
Can I return a product?As we are dealing with Ayurvedic products, our company follows a no-return policy. But if there is a damaged product, please get in touch with customer service at care@drdassansayurveda.com or give us a call at +91-7355793557. To know more, visit our Returns & Refund Policy.
What can I do if my money is debited but the order is not confirmed?Your money is entirely secure in situations like this. The amount occasionally debts but does not process at the payment gateway because of technical issues. When this happens the amount is usually reversed to the customer’s account within 24 hours. The money is typically returned to the customer’s account within 24 hours of this happening. If against all odds, this payment was successful, we will either complete your order or issue a full refund to the original method of payment.
If I have placed two separate orders, will the cost of shipping be reduced by combining my orders?Once multiple orders have been placed, we are unable to combine them due to regulatory and compliance issues. Each new order will have the shipping fee added (if it does not fall under the free shipping criteria).
